Thanks for the link. It's an enjoyable and informative read.
The question raised seems to be "How can we straighten out the 'kinks' in technology to allow it to advance?". The problem(s) with the post office during the 1830s was that payment was to be made after the letter was already transported and it was too expensive for the masses, so many letters were never paid for and delivered. The answer that worked so well was to prepay and lower the price. Today, the post office won't be saved by better efficiency or procedures as the need to send letters disappears. Cell phones are a good present day example of the idea discussed. Although the capabilities have progressed over the past few decades, sound quality and reception can still be quite spotty. Many areas still have zero coverage and other, well populated areas have spotty service with calls that drop out when you walk a step or turn your head. Straighten out these technical issues and cell phones will be even more useful as tools.
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